DCC International specialises in the provision of end-user educational services in Switzerland and across Europe.

We provide services to cater for the full education lifecycle, which enables the customer to obtain maximum return on their investment in ERP systems. Our training consultants develop training materials using both eLearning simulation tools as well as traditional training documentation, which allow us to provide blended training solutions to our customers. The training services we provide to our clients can range from a short training course delivered onsite by one of our specialist trainers to performing all training activities on large global roll-outs of ERP systems.

• Training Need Analysis According to Company Processes from business blue print to global roll-outs: tools, methods and good practices for rapid and cost effective deployment of training to users in a international multilingual environment.

• Training Material Development. Improving the cooperation with your collaborators in the company and in your subsidiaries inland and abroad.

• Multilingual Training Delivery & Support Services across Europe.

• Quality Assurance management: improve and maintain excellence of multilingual content across your organization with a rapid and cost effective deployment of the information.

Project Management and Change Management

We design our services with the clear goal to assist the project management team and key users/end users in the process of change. During all phases of implementation of an ERP system we assist your company with our services by following the company pre-defined business strategy, the IT activities and the project team activities plan.

Our approach is a  correct and streamlined process of the information treatment, especially in a multilingual and multicultural environment.Our services encompass:

• As-Is and To-Be of Business Change

• Process Mapping

• Impact Forecast

• Cost & Benefits Forecast

• End User Training Planning and Development (training, documentation and related activities)

• Monitoring and reporting of Cost & Benefits realized through change

• Corrective actions following change

• Reporting of  ERP processes/functions/data change and corrections

• Support Post go-live to Key and End Users